At Embassy of Brands, we believe in clarity, especially in our agreements. On this page, you'll find our terms and conditions: compact, transparent, and free of jargon. Everything you need to know about our collaboration, clearly outlined.

The payment term is 14 days from the invoice date. If payment is not made within this period, the client is automatically in default. From the due date, the client is liable for interest at a rate of 1.5% per month, unless the statutory commercial interest rate is higher, in which case the statutory interest applies. Any collection costs will be charged to the client, with a minimum of 15% of the invoice amount and a minimum of €150.

Embassy of Brands is only liable for direct damage caused by intent or gross negligence. The liability of Embassy of Brands is limited to a maximum of 100% of the invoice amount for the respective assignment. Embassy of Brands is not liable for indirect damage, such as lost revenue, consequential damage, or reputational damage. In no case will compensation exceed the invoice value of the project.

The client is entitled to two rounds of revisions for the delivered designs. Additional corrections will be charged at the standard hourly rate. Any additional corrections will be agreed upon with the client before they are invoiced.

The client must report any defects or comments within two weeks after the delivery of a service or product. If no comments are made within this period, the work will be deemed approved.

If the client cancels an approved project, the client is required to pay a percentage of the total costs, depending on the phase the project is in:

• Up to 25% completed: 50% of the total invoice amount
• 25% - 75% completed: 75% of the total invoice amount
• More than 75% completed: 100% of the total invoice amount

For maintenance contracts (BAAS trajectories), the following notice periods apply:

• 6-month contracts: 1-month notice
• 3-month contracts: 1-month notice
• Month-to-month contracts: 1-week notice

The client obtains full rights to the delivered work upon full payment. Embassy of Brands reserves the right to use the work for portfolio and marketing purposes unless otherwise agreed. The use of delivered designs without full payment is not permitted.

Upon completion and payment, the client may independently use or modify the delivered materials without further obligations to Embassy of Brands.

In the event of force majeure, the obligations of both parties will be suspended. Force majeure refers to any circumstance beyond the control of Embassy of Brands that prevents the fulfillment of obligations, such as pandemics, technical failures, natural disasters, or strikes. Neither party is obligated to compensate for damages in the event of force majeure. In case of force majeure, the client cannot claim compensation for missed deadlines.

Embassy of Brands reserves the right to hire external professionals and freelancers without prior approval from the client, as long as this does not negatively affect the quality of the final result. Although we carefully select third parties, Embassy of Brands is not responsible for delays or errors caused by these external parties. If a hired professional is unable to deliver on time due to circumstances beyond our control, this will be considered force majeure. In that case, we are not liable, but we remain responsible for the overall quality and timely delivery of the project.

The client indemnifies Embassy of Brands for any infringement of third-party intellectual property rights arising from materials provided by the client. Any legal or financial claims resulting from this are the responsibility of the client.

Embassy of Brands guarantees that the delivered services meet the agreed specifications and standards. Warranty claims must be submitted within two weeks of delivery. If the delivered product does not meet the agreed requirements, we will, at our discretion, repair or replace the product.

Embassy of Brands reserves the right to terminate the collaboration if the client repeatedly fails to comply with payment terms or other contractual obligations.

Additional work not included in the original budget will be estimated separately and submitted for the client’s approval. Change requests will be communicated via email, after which an additional quote will be provided.

If the client causes a delay, for example by failing to provide materials or approvals on time, our responsibility for meeting the agreed deadline will lapse. In this case, a new deadline will be established in consultation, fitting the changed situation. The client is responsible for providing all necessary materials in a timely manner. Any additional costs incurred due to this delay may be charged by Embassy of Brands.

The delivery terms provided by Embassy of Brands are always indicative unless otherwise agreed in writing. Delayed deliveries do not entitle the client to compensation or contract termination.

In the event of a dispute, mediation will be sought before taking legal action. If no agreement can be reached, the dispute will be submitted to the competent court in the district where Embassy of Brands is located.